Provo Flower Patch, Provo, UT - Customer Flower Reviews
Total reviews: 2805 reviews | Star Rating: 4.69
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All reviews are from verified Provo Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
We live out of state, and wanted to send our daughter some flowers. These were delivered the same day we ordered them! They are gorgeous! We will definitely be using flower patch again!
Arrangement is close enough to the picture online (although it is in a round basket and the one online is a square). So I would give that 4 stars. Considering I was told by the store manager, Karina, at the Provo location that they preferred square baskets for this arrangement instead of the round ones, and that that is what it would be arranged in. Karina also informed me that they don't make these arrangements in their stores, they have them made offsite by a third party vendor who delivers them to their stores after an order is placed. This could possibly explain the price of $85.00 for 4 plants and a basket...IDK? After my arduous phone call placing my order with Karina, I was led to believe that she was putting in the specific request I had to substitute the Peace Lily out with a different green plant. BUT....here is the final product, and there is a Peace Lily in it. So, because of that, I am giving the 2 star rating. (round basket and Peace Lily in arrangement I asked to have substituted.) After noticing from looking over other clients reviews/pictures here on the Flower Patch website, there are inconsistencies between clients orders of this 4 plant arrangement, which mislead me and could potentially in the future mislead clients into thinking that they can request to have specific plants put in their arrangement. And, I didn't get a good explanation from Karina as to why other client's order of this same arrangement looked different from the picture online, especially after I was repeatedly told that my order would match the online picture. So, for me, I would have preferred them to just be up frank and honest with me, stating I will put in your request, but it is a crap shoot as to what you will actually be getting because we don't put them together here in our store. So basically, don't have any specific expectations, other than for sure 3 green plants, 1 blooming plant, and 1 basket! Instead of repeatedly being told, "It will look just like the picture online."
The roses are all the way open. Will they last?
Very fast and beautiful flowers
I do like seeing the flowers and knowing what is being sent from overseas
Easy online system. I love that they let me know when the flowers/gift have been delivered. Last week I remembered a birthday the day of and luckily I ordered before noon and the recipient had the flowers that day! This is my third time using them and I will continue to shop at Flower Patch!
The recipient said they were 'Absolutely Beautiful'. Thanks!! (The recipient took a better pic).
They were gorgeous and brightened up what could have been a gloomy day.
Poor customer service, poor communication, and the flowers were disappointing, and not what they advertised and I purchased online.
The custom wrapped bouquet turned out beautifully! I was a bit nervous because I ordered it by phone and it seemed to be with a call center but the delivery was on time, the flowers were gorgeous and the price was competitive considering the roses and orchids included. I will definitely call Flower Patch in the future.
The flowers are lovely every time!
Flowers are beautiful in the preview picture, but I got no notification of delivery, so I don't actually know if they were delivered successfully, etc.
The flowers were beautiful! Horrible service. I'm out of town and got my girlfriend flowers for our anniversary. They didn't tell me that they couldn't deliver them. I had to call in. For some reason the delivery guy couldn't find her apartment. But they didn't tell me until an hour before they closed. So I had to pay my buddy 50 bucks to drive up there and get the flowers delivered. Super stressful.
OK let's start with the fact that I place my order it was accidentally canceled I had to call twice no one called me back the first time after they said they would my name is misspelled in this email the flowers were OK but not exactly what I ordered very disappointed in the service The last person that called me Lisa had good customer service And told me the truth about what it actually happened that I did not receive an email because my order had not been placed but yet the money had to take it out of my checking account will never use this florist again do not recommend based on staffing issues apparently but appreciate the fact that they did get them out that night
Amazing company, quick respond, great communication, thank you
The arrangement is beautiful! I really appreciate getting the photo of it for our review. Your service is very convenient and it makes it easy for us to send flowers from out of state. Thank you!
Beauty! Perfectness! Thank you!!! ?
Helped over the phone they were great with same day delivery!! Recommend them to everyone!
It looks beautiful from the picture. I think my friend will be really pleased.
Always very pleased by the arrangement's design and beauty.
Love getting these pictures before my order sends. Your selection and same day delivery, along with these pictures, make an amazing customer experience. I only order from you guys.